Receiving time = Processing time + Shipping time
Return or exchange within 15days from the delivered date.
1. Items received within 15days from the delivered date.
2. Items received unused, undamaged and in original package.
3. Return shipping fee is paid by buyer.
4.We will refund the product payment only once we receive and check the item.
FREE SHIPPING on orders over US$69 (or US$5.99 shipping fee to worldwide)
(Since a lot of good and inexpensive goods are produced in Hong Kong, most of the items on our website are produced in and sent from Hong Kong to the whole world, and a small part is from Malaysia).
The product you purchased will be shipped out in 3~7 days by Air Parcel Register Shipping Service.
Air Parcel Register Shipping Service: It usually take about 15-20 business days to be arrived. We will send the tracking number to you after the order was shipped out.
(Business days are Monday-Friday. Holidays, Saturday and Sunday are not included in shipping days).
7 Days NO REASON to return. You could return items to us if you do not satisfied with it. Our return policy is to contact us within 7 days after the package is delivered. If 7 days have gone by since package delivered, unfortunately we can’t offer you a refund. Please note that the cost of shipping return is paid by you.
*30 DAYS REFUND & RETURN GUARANTEE.
Flipom will accept your return of unused and in the same condition that you received it, like new condition by mail for a full refund of the purchase price (excluding shipping costs) if the merchandise is returned within 30 days of receipt.
Eligible refunds made within 30 days after receipt will be credited for the item's purchase price in the original form of payment.
We only sell the highest-quality lighting lamp, and we back it with our quality guarantee. If your lighting lamp experiencesdamage, cracking, was misshaped,or other defects, you're protected with free exchanges.
Customer Service - Available for all questions:
Send us an email
Message us directly and we aim to respond within 24hours. Our e-mail address is firstname.lastname@example.org.
We will get back to you as soon as possible.
Our company name: MISEN INTERNATIONAL (HK) CO., LIMITED
Address: Unit 17, 9/F Tower A New Mandarin Plaza No.14 Science Museum RD TST, KL, Hongkong.